Medical Clinic

Medical professionals trained for any interventions are permanently available at the medical clinic located in the Departures Passenger Terminal, on the ground floor.

 

Quality Standards for Passengers with Reduced Mobility

 

Assistance Service In accordance with Article 9 of Regulation (EC) 1107/2006 – quality standards for assistance and DOC 30 ECAC Annex J – Code of Good Conduct in Ground Handling for Persons with Reduced Mobility, the following quality standards regarding service availability have been established:

 

Availability of service for departures – announced 48 hours in advance through SITA messages or other forms of communication.

 

Availability 80% < 10 minutes waiting time

 

Availability 90% < 20 minutes waiting time

 

Availability 100% < 30 minutes waiting time

 

Availability of service for departures – unannounced (direct presentation of the PRM passenger at the airport)

 

Availability 80% < 25 minutes waiting time

 

Availability 90% < 35 minutes waiting time

 

Availability 100% < 45 minutes waiting time

 

Availability of service for arrivals – announced through SITA messages or other forms of communication

before the aircraft lands

 

Availability 80% < 5 minutes waiting time after aircraft parking

 

Availability 90% < 10 minutes waiting time after aircraft parking

 

Availability 100% < 20 minutes waiting time after aircraft parking

 

Availability of service for arrivals – unannounced before the aircraft lands

 

Availability 80% < 20 minutes waiting time after aircraft parking

 

Availability 90% < 30 minutes waiting time after aircraft parking

 

Availability 100% < 45 minutes waiting time after aircraft parking

 

If a passenger with disabilities is dissatisfied with the application of the regulations of Regulation (EC) 1107/2006 at George Enescu Bacau International Airport, the handling agent will provide the necessary means to file a complaint and will submit the complaint to the airport registry. This complaint will be analyzed according to the airport’s internal procedures, and the resolution will be communicated to the PRM passenger as soon as possible.