Refused boarding
You have the right to claim compensation ranging from 125 EUR to 600 EUR, depending on the flight distance and the delay caused by the rerouting of the flight.
Extended delays
If the delay exceeds five hours, you have the right to request a refund of the ticket cost, but only if you waive your travel.
Flight cancellation
In the case of flight cancellation, you have the right to receive monetary compensation, except in the following situations: you were informed of the cancellation at least 14 days prior to the flight date, the rescheduled flight time is very close to the original schedule, or the airline can prove that the cancellation was due to extraordinary circumstances.
Assistance provided by airlines Depending on the circumstances
If your boarding is refused or if the flight you are traveling on is canceled or delayed, you are entitled to assistance (provision of meals, communication means, overnight accommodation if necessary). If your boarding is refused or if the flight you are traveling on is canceled, you can choose between continuing your journey or being reimbursed for the ticket cost.
Identity of airlines You must know in advance the identity of the operating carrier for the flight you are traveling on. Airlines that do not provide safe flight conditions are banned or subject to restrictions within the European Union. These airlines are listed at: http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm
Liability
Airlines are liable for damages caused by flight delays (up to ± 4,800 EUR), damage to and loss of baggage (up to ± 1,200 EUR), as well as for bodily injuries or death resulting from accidents. However, they are not liable if they have taken all possible measures to avoid the damages or if they were unable to take such measures. Tour packages Tour operators have an obligation to provide accurate information regarding reserved holiday tickets, fulfill contractual obligations, and ensure passenger protection in the event of the organizer’s insolvency.
More information? Call the toll-free number* from any location within the EU during working hours (09:00 – 18:30 CET on business days): 00 800 678 910 11 More information, as well as a list of national authorities responsible for enforcing these rights, can be found at: http://ec.europa.eu/transport/themes/passengers/air/ *Certain mobile operators may not allow access to numbers with the prefix 00 800 or may charge for these calls. In some cases, these calls may be charged when made from a public telephone or hotel.
